Shipping & Returns

SHIPPING
  • All our Canadian orders are shipped out on the same day they are ordered as long as it's before 4 pm MST. If you place your order after 4 pm MST, your products will be shipped the next day. If the post office is closed for a holiday, your orders will be sent as soon as the post office opens. 
  • For American customers, your bridles will be sent Monday - Friday. If you place an order late on Friday, or on the weekend, your package will be sent on Monday.
  • All of our products are sent with tracking numbers and will be emailed to you as soon as they are shipped. 
  • If you have any additional questions regarding shipping, feel free to contact us at any time at swag@soloequine.com

RETURNS

  • Return shipping costs are not covered by Solo Equine.
  • All returns must be sent to back to: Solo Equine, 4815 80 St SW, Edmonton, Alberta, T6X 2S7 CANADA

  • IMPORTANT INFO FOR THOSE IN THE USA: If you could kindly send your returns back to:

    Solo Equine
    4815 80 St SW
    Edmonton, Alberta
    T6X 2S7
    Canada

    780-903-7129

    Please be sure to use USPS (United States Postal Service) and be sure to mark the box as a return, otherwise additional duties and taxes are required once it enters back into Canada. Do NOT use UPS, DHL, or FedEx as they each charge a significant brokerage fee to bring a package across the border.

    There is a return address on the USPS label that was on the box of your bridle, but that is a post office in Sweetgrass we use to ship our orders and they can not accept returns on our behalf. The bridle must be sent to the above Canadian address.

    If you have any questions, please contact Stephen at swag@soloequine.com 

  • If you aren't totally satisfied with your product (for any reason what so ever!) when it arrives, you are welcome to take advantage of our 100% no hassle refunds*. We aren't happy unless you are! Feel free to contact us at swag@soloequine.com with any questions or concerns regarding your order. 

  • *All bridles bought on sale are final sale. But if you aren't happy, contact us as we are happy to try and work with you.

Happy Riding!